Refund policy

1. Introduction

Go with TZ ("we", "our", "us") offers business and digital marketing consulting services to help businesses grow. This Refund, Dispute, and Chargeback Policy outlines our terms and conditions regarding refunds, disputes, and chargebacks. By purchasing our services, you agree to the terms of this policy.

2. No Refund Policy

  • All services provided by Go with TZ are non-refundable once the service has been initiated. This includes all consulting packages (3, 6, or 12 months).

  • By purchasing any of our services, you acknowledge and agree that no refunds will be issued once the service has been started, including but not limited to consulting sessions, digital marketing strategies, or business planning.

  • Custom services (e.g., tailor-made strategies or unique consultation) are non-refundable under any circumstances.

3. Cancellation Policy

  • If you wish to cancel a consultation service before it has started (i.e., before your first scheduled session), you may do so, but a 10% cancellation fee will apply to cover administrative costs.

  • Once a session has started or any part of the consulting service has been rendered, no cancellations or refunds will be accepted.

4. Dispute Resolution

  • If you are dissatisfied with any aspect of our service, please contact us within 7 days of the initial consultation to address your concerns. We will make every effort to resolve your issues through discussion or additional services where appropriate.

  • We encourage you to provide feedback or request clarification during the service period rather than after completion to ensure your satisfaction with the final result.

  • No Dispute for Completed Work: Once services are delivered, and the client confirms receipt of services, disputes will not be entertained.

5. Chargeback Policy

  • Chargebacks are not allowed under our policy. By purchasing our services, you agree to resolve any dissatisfaction or issues directly with us rather than filing a chargeback through your payment processor.

  • If a chargeback is filed against a payment, we reserve the right to suspend or terminate future services immediately, and we may take legal action if necessary to recover any funds associated with the chargeback.

  • If you dispute a payment after receiving services, you will be required to pay a fee for the dispute handling, and we will attempt to resolve the issue amicably before any further action is taken.

6. Responsibility for Charges and Fees

  • Clients are responsible for any additional fees or charges incurred during the payment process, including but not limited to transaction fees, currency exchange fees, or processing fees imposed by third-party services.

7. Changes to the Policy

  • We reserve the right to update or change this Refund, Dispute, and Chargeback Policy at any time. Changes will be posted on our website with the date of the most recent revision. By continuing to use our services, you agree to any updated terms.

8. Contact Information

If you have any questions or concerns regarding this policy, or if you wish to resolve an issue, please contact us at:

  • Email: support@gowithtz.com